Refund policy
Refund & Return Policy (USA)
At Bagistra Store, we take pride in offering high-quality Women Handbags and apparel designed for everyday wear and functionality. Your satisfaction is important to us. If you are not completely happy with your purchase, we provide a simple and transparent return process.
1. Return Window
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.
2. Eligibility for Returns
To qualify for a return, your item must meet the following conditions:
Item must be unused and unworn
Returned in original packaging
All tags, accessories, and inserts must be included
Proof of purchase or order confirmation is required
Items returned without meeting these conditions may not be approved.
For hygiene reasons, worn or washed clothing items are not eligible for return.
3. Return Shipping Costs
We are committed to maintaining clear and transparent return policies for our customers.
Defective, Damaged, or Incorrect Items: If your item arrives damaged or defective, please use the prepaid return label included in the package to return the item to us.
Customer Remorse (Change of Mind): If you wish to return an item due to a change of mind, ordering the wrong size or color, or personal preference, you are responsible for arranging the return label and covering all return shipping costs. Shipping fees are non-refundable.
4. Restocking Fees
We value our customers. Bagistra Store does NOT charge any restocking fee.
Restocking Fee: $0
5. How to Start a Return
Follow these simple steps:
Step 1 — Contact Us:
Email us at Support@bagistra.shop with your Order Number, Reason for return, and Photos (required for damaged items).
Step 2 — Receive Instructions:
Our support team will review your request and respond within 24 hours with return instructions.
Step 3 — Ship the Item:
pack the item securely in its original packaging and send it to our return address: 141 W 10th St, New York, NY 10014, USA
6. Refunds
Once your return is received and inspected:
You will be notified of approval status.
Approved refunds will be issued to your original payment method.
Refund Processing Time:
Banks or card providers may take up to 7 business days to process and post the refund.
7. Exchanges
The fastest way to receive a different item is:
Return the original item.
Place a new order once the return is approved.
8. Non-Returnable Items
The following items cannot be returned:
Personalized or custom-made products
Final sale items (if marked at purchase)
Customer Responsibility
To ensure a smooth return process, customers are responsible for:
Returning the item within the 30-day return period
Ensuring the product is unused , and in original packaging
Including all tags, accessories, and proof of purchase
Paying the return shipping cost if the return is due to change of mind or ordering the wrong product
Returns that do not meet these responsibilities may not be approved.
Need Help?
If you have any questions or need assistance with your return, please contact us at: Support@bagistra.shop